Crywolf Play Jacket Kayak Wolf

Which countries do you ship to internationally?

We deliver worldwide and have plenty of fast and reliable shipping options.

How much will my shipment cost?

Our shipping fees are as follows:

New Zealand

Courier Post Within New Zealand 

Purchase: $0.00 – $99.99 NZD

Shipping Cost: $5.99 NZD

Free Shipping on orders over $100NZD*

AUSTRALIA

NZ Post Express Shipping

Purchase: $0.00 – $299.99NZD

Shipping Cost: $40.00NZD

Free Shipping on orders over $300NZD*

REST OF WORLD

International Express Shipping

Shipping Cost: $60.00NZD

What shipping methods do you have?

We dispatch all orders within 2-5 working days from Monday to Friday except for sale and peak periods where this may take longer.

If for some reason the delivery were delayed, we'll inform you as soon as possible, also in case the stock of any article is not available.

Can I track the delivery of my order?

Yes, once your order is shipped you will receive a shipping confirmation to your email all the information to track your delivery. Also you can check the status and the shipment tracking logging into your account.

Refund & Exchange Policy

14-Day Return Guarantee

We want you to love your purchase! If for any reason you change your mind, we offer a 14-day return period from the date of arrival for a full refund or exchange, including on sale items.

How to Return Your Items:

1. Carefully package your items in their original, perfect condition, with all labels and tags still attached (including hangers).
2. please return them in their original, undamaged box, as it is part of the product. 
3. Once we receive your returned item, we will process your refund or exchange within 3 business days. You’ll receive an email confirmation once your refund is completed.

Please Note: Shipping costs are non-refundable, and customers are responsible for return shipping.